Okay...for those of you that know me well, I can see your eyes rolling now. But I just have to say that I am really being impacted by the book, The Starbucks Experience. Anybody who is trying to impact a customer and create a positive experience should read the book.
And at the risk of being misunderstood or labeled too corporate, I think there is much church leaders and small group leaders could learn from what Starbucks is doing.
The section on their mantra of "Connect", "Discover", and "Respond" in my estimation, is worth the price of the book. I highly recommend giving this book a read!!
Thanks for the tip Tim. I think the days of a secular/sacred work environment understanding has finally had its day - there is much we can exchange with each other.
Posted by: Simon | 31 January 2007 at 07:10 AM
Simon,
Agreed! Thanks for the comment. I will be interested to hear your thoughts, once you have the chance to take a look at the book!
Posted by: Tim | 31 January 2007 at 09:24 AM
timoteo! so good to see you back online. i will be purchasing this book in about 10 minutes. thanks for the tip! need to connect again....
Posted by: Scott Stribling | 31 January 2007 at 06:24 PM
Thanks, Scott. I am feeling more motivated to blog again and with our transition I feel more engaged in thinking and dreaming.
Let's talk soon. I will email you my new cell number.
Posted by: Tim | 31 January 2007 at 07:58 PM
Thank you for taking the time to read and share thoughts about my book "The Starbucks Experience." I am in your debt. Joseph Michelli
www.josephmichelli.com
Posted by: Joseph Michelli | 14 February 2007 at 03:43 PM