I mentioned that we are going through a time of evaluation. Our staff has been asked to contact at least three churches that have reached a growth level ahead of us. They are to seek input and advice from their counterparts at those churches…what should we be doing, concerned about, preparing for the growth ahead.
Churches are in the people business. But in trying to be efficient and/or manage costs, many churches have put in place an automated answering system. Our experience has been interesting. A number of our staff were cut off while trying to work through the system. Finding the right person to connect with was difficult. Getting a live person was challenging.
Does it need to be said again? Most people would like to talk to a real person. This is true whether calling a church, a local business, or a help line. I love technology, efficiency, saving money but person-to-person makes a difference. Let’s find somewhere else to save money and be efficient.
